Careers

Customer Support Specialist

Virginia Beach, Virginia

Job Description

Job Type: Full-time

Kotarides Property Management is seeking a highly motivated individual to serve as a Customer Support Specialist. The Customer Support Specialist works closely with multiple departments to handle centralized processes including Call Scoring, Inbound Resident Call Volume, Property Support, Customer Relationship Management (CRM), and Data Entry. The Customer Support Specialist must be highly organized, detail oriented, and be able to multi-task.

Essential Duties and Responsibilities:

  • Handle inbound resident call volume to include maintenance requests, over the phone payments and back up to all other call center call volume.
  • Responsible for Resident & Prospect correspondence via email
  • Data entry, to include back up to all call center services
  • Call Scoring, to include leasing, customer service, and collections calls
  • Assist in training new personnel if applicable

Qualifications:

  • Call Center or Property Management experience preferred
  • Computer Skills: MS Office, Yardi
  • Collaboration Skills
  • Must be positive and motivated with excellent customer service skills
  • Demonstrate effective communication skills

The Customer Support Specialist position offers growth potential, paid holidays and vacation time. Benefits include free health insurance, dental, life insurance and 401K participation. Kotarides Property Management is an Equal Opportunity Employer.

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